We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers’ experience.
Should you have any tips for us on how to improve, we would love to hear from you!
Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions might be.
If you would like to give us your feedback:
Please email us on (admin@jy-properties.com) with your comment.
Please email us at (admin@jy-properties.com) , providing as much detail as you can. Let us know what the problem is, and how you’d like us to put things right.
We will acknowledge your email (this is usually within (5 working days) of receipt although during busy times may be longer).
We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than (14 days) from the date we receive all relevant information, after which we will respond to you with a resolution.
If you’re still not happy, you can take your complaint to the Property Investors Mediation Service (PIMS).
If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the PIMS to get involved. They provide mediation for property investors and property entrepreneurs.
Our membership details are:
Name – Jabir Khan
Membership Number – 122712
Visit www.thepims.co.uk to raise a complaint.
Privacy Policy (UK)
CLAUSE
1.Important information and who we are1
2.The data we collect about you1
3.How we use your personal data2
4.How we share your personal data2
5.International transfers2
6.Your legal rights2
7.Further details2
Welcome to the Properties Just 4 You’s privacy notice.
This privacy notice provides information on how [COMPANY] collects and processes your personal data when you visit our website [to sign up for a newsletter, purchase a product or service].
It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.
1. Important information and who we are
[IF ONLY ONE ENTITY:] [LEGAL ENTITY NAME] is the controller and responsible for your personal data.
[IF SEVERAL ENTITIES PART OF A GROUP:] [COMPANY] is made up of different legal entities, details of which can be found here [LINK]. When we mention “[COMPANY]”, we are referring to the relevant company in the [COMPANY] Group responsible for processing your data which will be clear to you when you use our website. [LEGAL ENTITY NAME] is the controller responsible for this website.
We have appointed a [data protection officer (DPO) OR data privacy manager]. If you have any questions about this privacy notice or our data protection practices please contact the [DPO OR data privacy manager].
CONTACT DETAILS
Our full details are:
Full name of legal entity:
Name or title of [DPO OR data privacy manager]:
Email address:
Postal address:
[Telephone number:]2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
● Identity Data.
● Contact Data.
● Financial Data.
● Transaction Data.
● Technical Data.
● Profile Data.
● Usage Data.
● Marketing and Communications Data.
We explain these categories of data here.
We use different methods to collect data about you, which are explained here.
3. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
● To register you as a new customer.
● To process and deliver your order.
● To manage your relationship with us.
● To enable you to participate in a prize draw, competition or complete a survey.
● To improve our website, products/services, marketing or customer relationships.
● To recommend products or services which may be of interest to you.
4. How we share your personal data
We may share your personal data [within the [COMPANY] group / with external third parties]. More detail can be found here.
5. International transfers
We may transfer, store and process your personal data outside the UK. More detail can be found here.
6. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).
More detail can be found here.
7. Further details
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.
